CallPass Warranty and Returns

REFUND POLICY

  • We have a 30-day return policy, meaning you have 30 days from receipt to request a return. You’ll also need the receipt or proof of purchase.
  • For a refund request, the device must be returned in its original packaging with all accessories.
  • We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method.
  • Please remember it can take some time for your bank or credit card company to process and post the refund.

  • In the event the original packaging or accessories are missing, CallPass reserves the right to deduct a 25% restocking fee from the final refund amount.

LIMITED WARRANTY

CallPass warrants to the original purchaser within the United States, Canada, and Porto Rico that, for one (1) year from the date of purchase, devices/cameras purchased from CallPass authorized sellers will be free from defects in design, materials, and workmanship under regular use. They will conform to CallPass’s applicable specifications. All devices/cameras must be installed in accordance with CallPass’s specifications and any provided instructions.

Unauthorized or improper installation voids CallPass’s limited warranty.

This limited warranty does not include repair or refund for any surface damage, which, in the sole judgment of CallPass, resulted from accident, misuse, abuse, or non-CallPass modification to the device/camera. Return of the repaired device/camera does not include insurance, postage, shipping, handling, or applicable customs and duties, all of which shall be the sole responsibility of the Client. This warranty is not transferable. CallPass’s liability, and your exclusive remedy for breach of warranty, is limited to repair or replacement as provided above. This express warranty is contingent upon the proper use of the device/camera in accordance with all CallPass specifications and instructions. The warranty does not apply to devices/cameras that have been tampered with or altered, mechanically or electronically.

The customer must contact CallPass to obtain a return merchandise authorization (RMA) number before returning any device/camera for warranty service. Any device/camera received without an RMA number may be returned to the sender by CallPass without repairs.

 IN-WARRANTY & OUT-OF-WARRANTY RETURNS

  • In warranty, RMA’s will be handled according to the warranty process.
  • Out-of-warranty RMA’s will be evaluated.
    • If repairable by CallPass, the camera will be repaired at no cost.
      • The customer pays for return shipping.
    • If non-reparable.
      • The customer can either pay for return shipping or have the item discarded.

To start a return, you can contact us at support@lanaasset.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 DAMAGES & ISSUES

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.